We do not store any credit card details on our servers for recurring billing - we leave that up to the professionals.
Your connection to PocketSmith is always encrypted. This means that all information that goes between your internet browser (e.g. pages, images etc) can only be read by the server or you computer - even in the case that someone else is 'listening in' to the connection they will not be able to read any of the information that is being transferred - they just get scrambled garbage.
The OFX and CSV features are completely safe, with no personally identifiable information ever read or stored. When you upload your transactions into PocketSmith, the only information that is read and processed are your individual transactions; all other information is discarded from the system.
We do not ask you to provide us with anything that may reveal who you are, the only detail that we require is your email address so that we can verify that you are not a 'robot' creating fake accounts, and for us to get in touch with you on a periodical basis.
Your password is not stored as ‘clear-text’ in the database. We store a hash of the password instead, which cannot be reversed back into your actual password.
We chose Yodlee to provide live data feeds, as an optional service that PocketSmith users can choose to utilise.
There is a full discussion of the security practices of the bank feed service on our knowledgebase.
Once you sign up for paid-for PocketSmith account, you will be billed on a monthly basis from the day after the creation of your account. The subscription is paid for in advance.
If you upgrade from a free account to a paid plan, you will be charged the next day for the proceeding month. If you upgrade your plan from another paid plan, you will be billed for the new plan amount on your next billing date (shown on your Account page).
We do not give refunds for part months used, just as we don't charge for part months when you decide to upgrade :)
We also do not give refunds if you want to cancel your account after creation, however we do not bill you immediately, so you are able to cancel your account prior to the time shown when you sign up.
Yes you can! We love that PocketSmith has an international community. As we better understand what our global users need, we will be adding new features to suit. If you're not from a dollar-based country, you can localise PocketSmith in the Accounts area by:
More importantly, PocketSmith supports OFX (an international standard for financial transactions), and user-specified CSV formats. This means you can upload your bank transactions no matter where you live.
If you encounter difficulties uploading your transactions, please contact us at email@example.com.
While using PocketSmith you can use the "Contact Support" link, which is under the Help menu. Your comments and suggestions are highly valuable as they keep us informed of what our users want. You can also contact us at firstname.lastname@example.org.
Updated Aug 5, 2015