Technical Customer Service Agent, Dunedin NZ

  • Are you a digital native?
  • Do you want to work for a fast-growing tech startup with global customers?
  • Do you enjoy problem-solving, and helping and guiding people?

If the answers to the above are a resounding "yes", then you sound like one of us. Join us and help PocketSmith’s awesome users get control of their own finances. We're working to make PocketSmith the world’s best personal finance management tool!

We have users in 200 countries, and we help them connect to over 11,000 banks worldwide. They appreciate the extra power that PocketSmith delivers over free alternatives like Mint.com.

Our users are an eclectic and intelligent bunch. We love them. You’ll be helping couples, families, budgeting geeks, techs, creatives, businesspeople… the lot. They all use PocketSmith to manage their daily finances and plan for the future.

We see that every contact with a customer is an opportunity to make a positive impact on their lives. You will be helping people use the PocketSmith application, and will work as a member of the Support team to identify bugs, errors and any tricky issues our users have come across using our software.

We’re looking for someone to join our team who is a keen problem-solver, can understand complex systems and has a strong passion for software. You’ll have a desire to learn, a sense of humour, and importantly, empathy for the needs of our customers.

Please get in touch if you:

  • Have a demonstrated ability in being a quick and effective problem-solver.
  • Have a great interest in understanding issues within a complex data system and software.
  • Have excellent written English and superb reading comprehension.
  • Have an understanding of budgeting and personal finance.
  • Love using online tools & can communicate effectively via online channels like email and chat.
  • Live in, or are willing to move to the beautiful city of Dunedin, NZ.
  • Are kind, empathetic and like to help people.

The work will involve:

  • Full-time hours.
  • Joining our team in the office, as well as the flexibility to work remotely.
  • Working within a team as well as autonomously.
  • Providing technical direction and advice to other members of our support team.
  • Assisting customers who have more difficult queries in the second tier of support.
  • Communicating mainly through email, as well as social media and Skype.
  • Contributing ideas on how we can continue growing a global business from Dunedin.

How to apply:

Please send us an email with the following information:

  1. Who you are and why you want to work for us in customer support.
  2. A copy of your CV, please.
  3. A description of fantastic customer service/support you received recently, and what made it great.
  4. Why we should hire you, in 20 words.

Please also attach the following writing sample:

  • Explain how PocketSmith works, in 150 words or less.

We look forward to hearing from you!

Please send your application to [email protected], and we'll pick up the conversation from there.