Technical Customer Service Agent, Dunedin NZ
- Are you a digital native?
- Do you want to work for a fast-growing tech startup with global customers?
- Do you enjoy problem-solving, and helping and guiding people?
If the answers to the above are a resounding "yes", then you sound like one of us. Join us and help PocketSmith’s awesome users get control of their own finances. We're working to make PocketSmith the world’s best personal finance management tool!
We have users in 200 countries, and we help them connect to over 11,000 banks worldwide. They appreciate the extra power that PocketSmith delivers over free alternatives like Mint.com.
Our users are an eclectic and intelligent bunch. We love them. You’ll be helping couples, families, budgeting geeks, techs, creatives, businesspeople… the lot. They all use PocketSmith to manage their daily finances and plan for the future.
We see that every contact with a customer is an opportunity to make a positive impact on their lives. You will be helping people use the PocketSmith application, and will work as a member of the Support team to identify bugs, errors and any tricky issues our users have come across using our software.
We’re looking for someone to join our team who is a keen problem-solver, can understand complex systems and has a strong passion for software. You’ll have a desire to learn, a sense of humour, and importantly, empathy for the needs of our customers.
Please send us an email with the following information:
Please also attach the following writing sample:
Please send your application to [email protected], and we'll pick up the conversation from there.