We’re looking for someone to join our support team!
PocketSmith helps people to manage their daily finances and to plan for the future. Our users are an eclectic and intelligent bunch, we love them! You’ll be helping couples, families, budgeting geeks, techs, creatives, businesspeople… the lot.
We’re looking for someone to work in our bank feeds support team (you can find out more here: Bank feeds in PocketSmith). This means you’ll be troubleshooting problems, escalating issues and providing empathetic and helpful email responses to our users.
We're continually improving and refining our processes too, so if you have an eye for spotting inefficiencies and love to problem-solve, let us know what you've got.
Our customer support is web and email based, so you’ll be supporting our users via email and our other online channels. Your hours can be flexible and there are options to work remotely when necessary. You’ll be a hard worker, have a sense of humor, be able to take initiative, and importantly, have empathy for the needs of our customers.
Please send us an email to [email protected] with the following information:
We look forward to hearing from you!