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Bank Feed data provider experiencing technical problems 13th March 2013

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Posted on by James

Update: services appear to have returned to normal. If you are experiencing any glitches or oddities with the bank feed service, please get in touch.

The bank feed data provider Yodlee is currently experiencing reliability issues which is affecting all bank feed services.

The problem relates to the establishing of a session between the Bank Feed application on PocketSmith's side, and their servers. It is manifesting itself in declaring that the session which is established is invalid, though it is currently valid and is working for about half the requests.

This means while about 50% of requests to the Bank Feed service (e.g. adding sites, updating transactions etc) will work, the other half will not - without any obvious pattern from PocketSmith's side of things.

We're currently in contact with the data provider, and will update here once we have more information to share.

Thanks for your patience, any questions please get in touch.